Privacy Policy

1. Introduction

Grayco Technologies (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information including:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment details (if applicable)

2.2 Technical Data

Automatically collected data may include:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyse traffic and usage
• Personalise user experience

3. How We Use Your Information

We use collected data to:

• Provide and maintain our services
• Respond to enquiries and consultation requests
• Deliver product demos and onboarding
• Improve website functionality and user experience
• Send updates, newsletters, or marketing (with consent)
• Comply with legal obligations

4. Legal Basis for Processing (GDPR Alignment)

We process your data based on:

• Consent (e.g., newsletter sign-ups)
• Contractual necessity (service delivery)
• Legitimate interests (improving services)
• Legal compliance

5. Data Sharing & Disclosure

We may share your data with:

• Trusted third-party service providers (hosting, analytics, CRM tools)
• Cloud infrastructure and hosting providers
• Legal authorities when required

We do not sell your personal data.

6. Data Retention

We retain your data only as long as necessary for:

• Service delivery
• Legal compliance
• Business operations

7. Data Security

We implement enterprise-grade security measures, including:

• Encryption (in transit and at rest)
• Secure cloud infrastructure
• Access controls and authentication
• Regular security assessments

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time

To exercise these rights, contact: info@graycotechnologies.com

9. International Data Transfers

Your data may be processed outside your country, including in regions with different data protection laws. We ensure appropriate safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.